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Your Rights and Our Data Commitments

We operate alexis55 in regions where local law permits casino, live table and sportsbook access. This policy explains how we handle your account data, what cookies we use, how long we keep records, and how you can request changes or deletion.

Data rights explainedCookie use disclosedAccount control pathsLive casino and slots
alexis55 Your Rights and Our Data Commitments
POLICY CONTACT

How to Reach Us About Your Data

Questions about this policy, requests to see your data, or instructions to delete your account go to our support team. We respond to data requests within the timeframe local law requires. Use live chat for immediate help or email for non-urgent inquiries.

Live Chat Open the chat bubble on any lobby page and select the legal or data topic. Our team is online daily and will route your request to the right desk. Response usually within minutes during business hours.
Email Support Send your data request or policy question to the support email shown in your account footer. Include your registered phone number so we can verify it is your request. We reply within three business days.
Account Settings Your account page shows the personal data we hold — email, phone, wallet history and session log. You can update email and phone there directly. For deletion or a full export contact support with your request.
DATA HANDLING

What We Collect and Why

We keep only the data needed to run your account, verify payouts and meet legal record rules. Every piece has a purpose and a retention limit. You control your contact details and can request a copy or deletion at any time.

Account Data

We store your email, phone number and the wallet names you use for DANA, OVO or GoPay deposits. We need these to send OTP login codes, verify withdrawal requests and contact you about account issues. You can update email and phone in account settings anytime.

Transaction Records

Every deposit, withdrawal, bet placed and payout issued goes into an append-only ledger we keep for compliance and dispute resolution. We retain transaction logs as long as local record-keeping law requires, then archive them without personal identifiers. You can request a copy of your transaction history from support.

Cookies and Session Data

We set a session cookie when you log in so the lobby remembers your language and device. A preference cookie stores your table and slot filter choices. We do not use advertising or tracking cookies from third parties. Clear your browser cookies to reset these settings.

Data Requests

Request a copy of your data, ask us to correct errors, or tell us to delete your account by contacting support. We process data export and correction requests within the timeframe local law requires. Deletion removes personal identifiers but keeps compliance records as long as the law mandates.

Common Legal and Data Questions

We collect your email, phone number for OTP login, and wallet details when you deposit via DANA, OVO or GoPay. We also log your IP address and device type to detect region and prevent duplicate accounts.

Transaction logs and bet history stay in our system as long as local record-keeping law requires, typically several years. Once that period ends we archive records without personal identifiers. Contact support to request your current retention schedule.

Yes. Contact support by email or live chat with your registered phone number and we will send you a copy of your account data, transaction history and session logs within the timeframe local law requires.

We do not sell personal data. We share wallet transaction details with our payment processor partners only to clear DANA, OVO and GoPay deposits and withdrawals. Those partners operate under their own privacy terms.

Contact support and request account deletion. We will close your account, stop all marketing, and remove personal identifiers. Compliance records remain as long as local law requires, then we delete them from our active systems.

We set a session cookie for login state, a preference cookie for language and filter choices, and no third-party advertising cookies. You can clear browser cookies anytime; doing so will log you out and reset your preferences.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.